Customer Success Manager

🍳 About meez

meez is redefining how the restaurant industry operates. Our recipe operating system helps culinary professionals manage their recipe IP, build profitable menus, and execute with consistency and precision. We make kitchens smarter, faster, and more profitable—because we believe the people behind the food deserve better tools.

We’re scaling quickly and looking for passionate team members who are excited to serve the culinary industry through innovative tech.

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🤝 About the Role

We’re hiring a Customer Success Manager to guide a high volume of small business customers through their entire meez journey—from onboarding and activation to product adoption and long-term success. You’ll play a key role in reducing churn, increasing engagement, and building a support experience that customers rave about.

This is an ideal role for someone who’s highly organized, loves talking to people, and enjoys working cross-functionally to make customers successful.

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🛠 What You’ll Do

• Manage the full customer lifecycle for a large volume of small accounts
  
• Help new users get value fast with onboarding, training, and guided resources
  
• Troubleshoot customer issues with empathy and efficiency
  
• Maintain and improve help center content, product tours, and customer outreach
  
• Track retention, product usage, and customer satisfaction metrics
  
• Collaborate across Sales, Support, and Product teams
  
• Spot growth opportunities and partner with Account Management
  
• Be a meez product expert and trusted advisor to your customers
  
  

✅ You’ll Be a Great Fit If You

Must-Have:

• 2–4 years in Customer Success, Account Management, Support, or similar roles
  
• Comfortable managing a high volume of accounts
  
• Excellent communication skills—written, verbal, and video
  
• Experience using tools like Hubspot, Intercom, or similar CRMs
  
• Strong time management, multitasking, and follow-up skills
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Preferred:

• Experience in SaaS, particularly with SMB or self-serve segments
  
• Background in the restaurant, foodservice, or hospitality industries
  
• Familiarity with customer support/ticketing tools
  
• Experience in a startup or remote-first team environment
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Nice-to-Have:

• Interest in growing your career within Customer Success or adjacent areas
  
• Bonus: You’ve worked cross-functionally with product, sales, or support teams
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💡 Why Join meez?

• 💥 Make an Impact: Your work directly supports the people behind the food
  
• 🌱 Growth-Minded: We support your professional goals through PDP stipends and regular feedback
  
• 🏠 Remote First: Work from wherever with flexibility and autonomy
  
• 📈 Stability Meets Agility: We’re post-Series A and on the path to profitability
  
• ❤️ Hospitality-Driven: Our team includes former chefs, operators, and creators—we get it, and we care
  
  

⚠️ Note:

This role is remote but open only to candidates based in the U.S. and authorized to work without current or future visa sponsorship.