meez podcast

Alex Beltrani On Revolutionizing Restaurant Feedback with Tattle

Rectangle image with navy background of Alex Beltrani

Listen to this episode

About this episode

#70. Join host Josh Sharkey as he welcomes an old friend and pioneering entrepreneur, Alex Beltrani, the founder and CEO of Tattle, to the show. In this engaging episode, Josh and Alex dive into the story of Tattle, a revolutionary tech company that digitizes the customer feedback experience for restaurants.

Alex shares his journey from the inception of Tattle to its impressive growth, providing insights into how his platform quantifies and drives restaurant success by analyzing customer feedback on service, quality, and consistency. With clients ranging from Chili's and Mod Pizza to Hooters and Dave's Hot Chicken, Tattle's impact on the industry is undeniable.

Tune in for an inspiring conversation as Josh and Alex reminisce about their early collaborations, discuss the importance of metrics and results, and explore the future of restaurant success through innovative technology. This episode is a must-listen for anyone interested in entrepreneurship, restaurant management, and the power of data-driven decision-making.

Where to find Alex Beltrani:

Where to find Tattle:

Where to find host Josh Sharkey:

What We Cover

(05:11): Where Alex's passion for helping others comes from
(13:56): How the definition of "the grind" has changed for Alex(19:43): Raising capital
(22:12): Where Alex spends most of his time at Tattle
(27:24): Being a founder: Addiction? Or passion?
(39:09): Tattle 101
(1:02:08): Reminiscing on Tattle's launch party at Bark

Transcript

[00:00:00] Josh Sharkey:

You're listening to Season 2 of The meez Podcast. I'm your host Josh Sharkey, the founder and CEO of meez, a culinary operating system for food professionals. On the show, we're going to talk to high performers in the food business, everything from chefs to CEOs, technologists, writers, investors, and more about how they innovate and operate and how they consistently execute at a high level.

[00:00:24]

And I would really love it if you could drop us a five star review anywhere that you listen to your podcast. That could be Apple, that could be Spotify, could be Google. I'm not picky. Anywhere works. But I really appreciate the support. And as always, I hope you enjoy the show.

[00:00:43]

Good afternoon or evening or morning, whenever you're listening to this. I'm excited about today's guest. He is an old friend of mine. We've known each other for many years and he was also a big help when I first had the idea for meez years ago. He started his own company, a tech company called Tattle, that digitizes the customer feedback experience and really it has grown into so much more than really just quantifying how restaurants are successful and all the attributes of success within a restaurant.

[00:01:16]

That's probably a terrible way to explain all the amazing things that his company does, but more than that, man, Alex Beltrani, the founder of and CEO of Tattle, is to me one of the best CEOs and entrepreneurs I've ever met. I haven't ever met somebody outside of the food industry that works and grinds as hard as this guy.

[00:01:40]

And he's also maniacal about following metrics and being results driven. And I've learned a lot from him. He's a lot younger than me, but has a wealth of experience in this world. And generally speaking, it was just really great to catch up and hear how he's doing. We don't get to catch up nearly as often anymore because we're both so busy, but we talked and reminisced about the early days of him coming into my restaurants back in the day.

[00:02:06]

And I was one of the first people to buy his software for my restaurant. And I actually had forgotten that we did the launch party for his company at my restaurant. I had hosted it. But we caught up on that and a number of other really great stories and it's been amazing to see his journey of growth and how he has taken his company from this small idea into this incredibly large company that is just helping so many restaurants and a lot of huge restaurants too.

[00:02:34]

You know, Chili's and Mod Pizza and Robeks and Dave's Hot Chicken and, well, everything between Quiznos, Hooters. We had a lot of fun today and we definitely, to be honest, just had a chance to catch up with friends. But we speak a lot about what it's like to try and quantify what is an indicator of success in a restaurant and his software, his application really helps restaurants do this by ingesting and synthesizing all the feedback they get from every customer on every attribute of service and quality and consistency and everything between and quality.

[00:03:05]

coming up with ways to analyze what the future might look like for that restaurant based on that feedback. So, as always, I hope that you enjoyed this episode as much as I did.

[00:03:22] Josh Sharkey:

And by the way, welcome to the show.

[00:03:25] Alex Beltrani:

Happy to be here. Yeah, it's funny. I was, I was thinking about the show and I'm like, Josh has like sits in the middle of the Venn diagram of like, You know, chef. So like fully intimate, you know, experience in restaurants, and then you ran a restaurant, so owner, and then you were COO of Aurify.

[00:03:47]

So you were running multi content multi units and now you're running it. It's just like, I was looking at all your guests and like, holy shit. There's just so much relatability because you've just done so many things.

[00:03:59] Josh Sharkey:

It's a big ecosystem out there. It's wild. It's wild how small it is too. But it is, it is crazy. I remember, like, I totally remember the day you walked into my restaurant and you were, like, selling Tattle. It was very early days, by the way. Like, very early days. Like, sad and scary and dim. But, but good too, right? And I just remember, like, you know, like, Oh, I'm gonna use this. I don't care. Like, this dude's awesome.

[00:04:24]

And, you know, you came in, you helped set the thing up, and you were, you know, talking about it, and it was just you, I think it was just, I think it was you, and you had a, you had a prior CTO or something, and it was like, maybe it is you too.

[00:04:35] Alex Beltrani:

Yeah, and at one point, it was just me for like a couple of years. I would always refer to Tattle as like the Royal We like, yeah, we'll, we'll fix that feature for you. Yeah, we'll get that to you.

[00:04:47] Josh Sharkey:

Yeah.

[00:04:47] Alex Beltrani:

And they're like, it was, I started Tattle, I mean, probably 2011.

[00:04:50] Josh Sharkey:

Oh, that early? Wow. Yeah, because it was like 2014, I think, when I met you. The other thing I remember, which still to this day is so true, that, oh, I'm kidding aside, man, like, you were so helpful. Like, strangely helpful, overtly helpful, all the time. And actually, you are, like, that to everybody.

Read More
Read Less

Recommended Episodes

Join The meez Network

Subscribe to our weekly newsletter

Subscribe to our newsletter

* indicates required